Help/FAQ

General

Contacts / Connections

Groups / Discussions



General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to airweb.org. If you have forgotten your login credentials or need assistance with your login information, please click here. If you’re new to the AIR Community, you may create an AIR account by visiting this link.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column. There are also buttons underneath you can click to update your contact or employment information.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page. While all of the information will still be visible to you, it will render correctly for each audience.


Contacts / Connections | Top

Q: How do I find other participants?

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country


Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of their profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another participant’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Groups / Discussions | Top

Q: What are groups?

A: Groups allow you to participate in discussions and share resources with other participants.

Q: Which groups do I already belong to?

A: Go to “Groups” in the main navigation bar. Select “My Groups” to view the groups you currently belong to.

Q: How do I join/subscribe to a group and the affiliated discussion group?

A:  Click on “Groups” in the main navigation and click on “All Groups” in order to see a list of available groups. Click on the group that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the group site.


Q: How do I leave a group or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. Here, you will see a list of available groups and those to which you’ve subscribed. Select "Leave Group” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire group. To send a message to only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire group when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to “Discussion Board" > “Post a Message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the groups?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific group?

A: Locate the group you are interested in viewing from the appropriate group's page. Click through the group's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.


Q: How do I save a post and return to it later?

A: Click the “Save as Draft” at the bottom of your post. When you’re ready to return to it, navigate to the “My Contributions” tab in your profile, click on “List of Contributions,” and select the draft. Note that you can also filter your list of posts by “View draft items” to aid your search.


Q: How do I schedule a post?

A: Click on “Schedule” at the bottom of your post. Select the time (represented in EST) you’d like the post to send and click “Schedule.” To access the post before it sends, navigate to the “My Contributions” tab in your profile, click on “List of Contributions,” and select the post. Note that you can also filter your list of posts by “View scheduled items” to aid your search.